Terms and Conditions for staying
at Bridgend House
Please read these Terms & Conditions carefully as by booking and paying for a holiday you are deemed to have accepted them.
The Contract for a short-term holiday rental will be between the Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you”, “your”, “guests” “clients”) under the following booking conditions. Scottish law will govern the Contract. The Contract will be subject to these booking conditions, and must be complied with. The person whose name is on the booking form (referred to as the “Responsible Person”) agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 18 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the Owners on request. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by post or email. The property shall be used for holiday purposes only and must not be sub-let.
A non-returnable deposit of 30% of the rental is payable on booking. Provisional bookings are held for seven working days only. The balance of the rental is payable eight weeks prior to arrival. For bookings made less than eight weeks in advance, the total amount is payable on booking. Any payment you make by Master Card, Visa or debit card over the telephone confirms that you acknowledge and accept the booking conditions. The client is responsible for the cost of any bank charges payable if the funds are transferred from abroad and the amount due is the price detailed in the enquiry response. If there is any shortfall in the total due and the amount paid this must be paid for by the client on arrival. Payment by Master Card or Visa carries a surcharge. In the event of the failure to submit the balance eight weeks prior to the date of commencement of your holiday we reserve the right to re let and the hirer shall have no further claim against the proprietor. No entry to the property will be allowed without payment, in full, being cleared beforehand. Once you have a confirmed booking (i.e. the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel.
Cancellations must be immediately notified to us by email. If we are able to re-let your dates we will refund you the final letting price (which may be less than you paid) less an administration fee of £75.00. If we are unable to re-let you remain responsible for the full rental cost and there will be no refund under any circumstances. It is your sole responsibility to take out cancellation insurance to cover such an eventuality.
Cancellation insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.
Your holiday house will be ready for you by 4 pm on the day of arrival (earlier arrivals are strictly by arrangement only). Please note that departure is by 10.00 on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the property is ready for your arrival after the previous guests. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, dishwasher emptied, placing rubbish in bin liners and putting in outside bins, ensuring ovens (and barbecue if appropriate) are clean and free from grease and beds which have been used stripped if at all possible. We reserve the right to make a charge of £75 for extra cleaning if the accommodation is not left in a satisfactory condition.
The property is let for the purposes of a holiday let to which section 12 (2) and paragraph 8 of Schedule 4 of the Housing (Scotland) Act 1988 apply. The booking agreement confers the right to occupy the accommodation for the agreed period only. You undertake to use the property solely for its purpose as self-catering accommodation and to accept the Owner’s right to refuse access to the accommodation to any person, whether the Responsible Person or guest of the Responsible Person, deemed unsuitable. Causing a nuisance or disturbance to neighbours or any unreasonable behaviour may result in the Owner requiring the Responsible Person or their guests to leave the property.
NUMBER OF GUESTS PER PROPERTY
The number of persons occupying a property must not exceed the maximum number stipulated and agreed on at the time of booking. We reserve the right to terminate the hire without notice if this condition is breached. Children over the age of 2, not sleeping in a travel cot, count towards the total number of guests. Guests are welcome to visit but must not stay overnight.
Clients are reminded that this house is strictly non-smoking. All traces of smoking must be removed from patios/gardens etc by the hirer by the end of their occupancy. A charge of £200 will be made for deep cleaning of the property if any guest smoke in the property.
RIGHT OF ENTRY
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance whether or not you are present.
CARE OF PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You undertake the leave the property secure if left unoccupied during the period of let. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). If you lose a key we will replace it upon you paying for the cutting of a new one.We do ask clients to report accidental breakages to us immediately and, where deemed necessary, leave payment for replacement/repairs prior to departure. We aim to ensure that all properties are maintained to a high standard and as such we would ask that all faults or failure with any equipment within the holiday house should be reported immediately in order that steps can be taken to remedy the problem. We cannot be held liable for a breakdown of any facility which is beyond our reasonable control (e.g. breakdown or failure of any electrical supply or equipment or plumbing) or from any misuse or negligence of you using the equipment.
Sorry but no pets are allowed.
Internet access is provided for guests’ use. You agree to reasonable and lawful usage of this service.
REFUNDABLE SECURITY DEPOSIT (RDD)
We reserve the right to ask for payment of a security deposit with the balance of rental. This is held in case of unreported breakages, loss or damage to items within the property together with any excess cleaning or refuse disposal required after occupancy.
As far as the law allows, we, our employees and representatives shall not be liable to you or your party for loss, damage or injury to you or any of your party or your/their property or vehicles as a consequence of this agreement or the occupancy following thereon. You indemnify us against loss, damage or injury sustained to the property or any persons as a result of any breach of these conditions or arising from the fault of you or any member of your party.
CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
ACCURACY OF DETAILS
The brochure and website are as accurate as possible but cannot be warranted, nor do the descriptions form any contract. Whilst every effort is made to ensure accuracy of property descriptions and images, the facilities and services may alter. We reserve the right to alter or improve any of the subjects without notice.
The owner reserves the right to demand the immediate removal of any persons found not complying with these conditions, or for any conduct detrimental to the property. It is agreed that by making a booking you agree to all of these terms and conditions.
We are sure that you will have a very enjoyable holiday with us. Nevertheless, should you any have cause for complaint, please advise us immediately so we can try and resolve the problem, as it is difficult to investigate complaints of any nature once a client has returned home. Regrettably, therefore, it is unlikely that complaints can be accepted and investigated at the end of the hiring period or after the client has departed.
In the event that any individual term or clause stated in these Terms and Conditions of Let is not permissible by law, the remainder of the agreement shall remain valid.